Support

Quick answers first. If yours isn’t here, email us and a person will reply.

Your clients and approval links

Does my client need an account or the app?

No. Your client opens the secure link you send them in any web browser. They see the change order and your business name, confirm they’ve read it, then approve, decline or ask a question.

How do I send a change order?

Issue the change order in the app, then share the link from the share sheet using Mail, Messages or any app you already use with that client. ScopeLock doesn’t email your clients for you, so the link always comes from someone they know.

What if a link was sent to the wrong person, or expires?

Open the change order and tap “Cancel this link”, then create a new one. Links expire after the period you choose (14 days unless you change it). Each change order version can be decided only once.

Is a client’s approval legally binding?

ScopeLock keeps a clear, timestamped record of exactly what your client saw and decided, against an exact version of the scope. It isn’t an e-signature service or legal advice. For contracts, follow the rules that apply to your work and where you do business.

Using ScopeLock

Can I use it without a connection?

Yes, for drafts: clients, projects, scopes and change orders you write offline are saved on your iPhone and sync when you’re back online. Locking a scope and sending a change order need a connection, so the app never tells you something was sent before our server confirms it.

Why can’t I edit a locked scope?

That’s the point of locking it: version 1 stays exactly as agreed. Keep editing the draft and lock it again as version 2 when you’re ready. Change orders always refer to an exact version.

Can I work in different currencies?

Yes. Each project has one currency, fixed once you lock its scope. ScopeLock never converts between currencies, and totals are shown per currency.

What does “Changes need your attention” mean?

A change you made offline couldn’t be saved because the same record was changed on another device, or the server couldn’t accept it. Open the banner to choose what to keep. Nothing is dropped without asking you.

Plans and billing

What’s included for free?

One active project with scope locking, version history, change orders with client approval, and a full export of your data. Solo and Pro raise the project limit and add project PDF exports.

How do I cancel or get a refund?

Subscriptions are billed and managed by Apple. Cancel in Settings → your name → Subscriptions on your iPhone. Refunds are handled by Apple at reportaproblem.apple.com.

Your data

Can I export my data?

Yes, on every plan: Settings → Export my data creates a file with everything in your account.

How do I delete my account?

In the app, go to Settings → Delete account. Your account and everything in it is deleted immediately. See the privacy policy for details.

Contact us

Email support@scopelock.ca. Tell us which iPhone and iOS version you use; please don’t include passwords or your clients’ approval links.

Privacy questions: privacy@scopelock.ca.